1. Select Customers from the navigation pane and Login as the customer.
2. Go to the Account and then Subscriptions and select the relevant subscription.
3. Select the relevant subscription and click the Change button.
4. At the bottom of the page you will see the option to add or remove licenses for the subscription. (Please note that prices shown here are MSRP, and as such discounts will not be shown at this stage - this is so that if the customer is granted access to the panel they see standard pricing).
5. Click Next and you will recieve a Microsoft is validating your request screen:
This will take a few minutes and will verify that everything is ok and in place both with our access to the tenant and the MCA (Microsoft Customer Agreement) on the customer tenant. If there are no problems it will come back with 3 Green ticks:
If there is an error, it will flag at this stage and let you know what the problem is.
If the MCA Agreement needs updating, the Global Admin can log in and update it using the link below:
https://admin.microsoft.com/AdminPortal/Home?ref=/BillingAccounts/agreement
Once updated, it could take some time to take effect. Please allow this 1 hour and try the order again.
6. Click Next and Confirm. An order will then be placed and should automatically provision. You will be notified within the customer control panel when the order has been completed.
Known issues
If the next button remains greyed out then you may need to wait a bit longer or add another license and then revert back to the correct amount.
Once the order has been placed, you can monitor the order status using the links below:
Checking Orders in Classic Panel: https://support.infinigate.cloud/knowledgebase/article/KA-01152/en-us
Checking Orders in UX1: https://support.infinigate.cloud/knowledgebase/article/KA-01151/en-us
If you need any further assistance, please reach out to our support team on 0345 249 3303 or email us on support@infinigate.cloud