The "An unknown error occurred in the Microsoft 365 application" error message appears when placing upgade or downgrade orders for legacy CSP subscriptions in CORE.
All NCE subcriptions will appear in CORE with NCE in the title of the plan.
You can contact support to request that we make the change for you or you can follow the steps below.
Increasing:
1. Click on the Microsoft 365 Tab
Note: if you are unable to see the Microsoft 365 Tab please select services on the left-hand side > Microsoft 365
2. Select manage under licenses in the top right-hand corner
3, Click Buy More on the required subscription
4. Enter the new limit required for the subscriptions
5. Click Buy and then Confirm
Downgrading:
1. Select the Classic panel button in the top right.
FYI, there is a known issue when using the Classic panel view in Google Chrome. An error will appear on step 5 so you will need to use Incognito mode or another browser.
2. Click Billing to switch to the billing side of the portal.
3. Click Customers > All Customers > Search > Select the customer
4. Open the Subscriptions tab, select the subscription > click resources > tick the relevant resource > Upgrade Resource Limits
5. Tick the check box on the left and type in the number of licenses to reduce (including the minus symbol) > Next > Place order
If you would like us to place the downgrade order for you then please contact support with the following info.
- Customer Name
- Subscription name and ID
- The number of licenses to be removed