Note: Scheduled orders must be placed 2 or more days before the Microsoft renewal date otherwise they will not process correctly. This is because Infinigate renews subscriptions 1 day before the Microsoft renewal date to avoid issues. If the core subscription has renewed and then you try and schedule the order it will then try to schedule it for the next renewal and fail as its too far in advance.
1. Login to CORE at the partner level go to the Customers tab and then Subscriptions.
2. Find the relevant subscription from the list (use the search and filters if needed) and click Change.
3. From here, click the pencil icon and select On subscription auto-renewal day and then Apply.
If “Immediately after confirmation” is chosen, the order will process and charge immediately. If “On subscription auto-renewal day” is chosen, the order will go into an “Activation Scheduled” status and will not charge or process until the relevant renewal/expiration date.
4. The message will update towards the top of the screen, you can now place the required order as usual (update license count) by clicking Next > Next > Confirm. The order will then complete on the renewal date.
5. Click Next and you will recieve a Microsoft is validating your request screen:
This will take a few minutes and will verify that everything is ok and in place both with our access to the tenant and the MCA (Microsoft Customer Agreement) on the customer tenant. If there are no problems it will come back with 3 Green ticks:
If there is an error, it will flag at this stage and let you know what the problem is.
If the MCA Agreement needs updating, the Global Admin can log in and update it using the link below:
https://admin.microsoft.com/AdminPortal/Home?ref=/BillingAccounts/agreement
Once updated, it could take some time to take effect. Please allow this 1 hour and try the order again.
6. Click Next and Confirm. An order will then be placed.
On the renewal date you can check the order has completed in your orders view:
Checking Orders via Classic Panel: https://support.infinigate.cloud/knowledgebase/article/KA-01152/en-us
Checking Orders in UX1: https://support.infinigate.cloud/knowledgebase/article/KA-01151/en-us
If you need any further assistance, please contact our support team on 0345 249 3303 or email us on support@infinigate.cloud